Refund policy

Custom and personalized items are final. They are made for the order, so we do not take returns or exchanges.

If we made an error in the print or engraving, or you received the wrong item, email info@laserlabcustom.com within 30 days of delivery. Include your order number and a clear photo of the issue. We will correct a shop error at no charge.

A design you approved is not an error. Changes after approval are a new order.

Inspect the order when it arrives and write us as soon as you see a problem.

If a return is approved, you pay the return shipping and you use a tracked service. We are not responsible for a lost or damaged return. We send the return address only after we approve the return. Anything sent back without approval will not be accepted.

We will email you after we receive and inspect a return. If a refund is approved, it goes back to the original payment method. Allow 10 business days for us to process it, and more time for your bank to post it. If more than 15 business days have passed since we approved the refund, email info@laserlabcustom.com.

Questions: info@laserlabcustom.com